Sheinshaper Garment FAQ
Sheinshaper Garment FAQ

Sheinshaper Garment FAQ

Q1.Can you customize clothing according to my design requirments?

Yes,we welcome customers to provide their own design requirements. You can send us a tech pack, and our professional design team will collaborate with you to ensure that your creative design is transformed into product.

Q2.Do I need to provide original design files to customize clothing?

Not necessarily.lf you have original design files such as drawings or vector graphics, it would be very helpful. However, if you only have sketches or a simple description, our design team also can communicate with you to ensure a clear understanding of your needs.

Q3.What is the minimum order quantity for custom clothing?

We provide flexible customization solutions to meet different needs. Our minimum order quantity is 100 pieces per color per style. This minimum order quantity is set to help brands and customers achieve economies of scale in production. In addition to traditional large-scale customization, we have also introduced flexible customization services to adapt to the diversity of market demands. Through flexible customization, you can customize with a minimum order quantity of 50 pieces per color per style with the addition of your logo or personalized branding.We understand that each brand and customer has unique requirements, so we are committed to providing flexible solutions to ensure that you can customize the desired quantity of clothing, based on your actual needs. Our sales team will work with you to understand your specific requirements and provide the best advice and support.

Q4.What is the production leadtime for custom clothing?

The production lead time for custom clothing depends on the scale and complexity of the order. Typically, the production lead time for custom t-shirts is generally 15-25 working days, hoodies is about 25-30 working days, and jackets is about 30-40 working days. After confirming the order, we will communicate with you in detail and provide an accurate delivery time.

Q5.Can you provide samples?

Yes, we can provide samples. You can directly contact us through our official website, and we wil assign a sales representative to guide you on how to get samples, as well as the related sample fees and shipping method.

Q6.How long will it take to receive the customized clothing samples?

The sample lead time typically depends on the complexity and quantity of the order. Generally, it takes approximately 7 to 10 days for sample production and delivery. Please note that this is only an estimated time, and the specific sample lead time may be different, due to order volume and seasonal demand.

Q7.How is the price of custom clothing calculated?

The price of custom clothing depends on multiple factors, including garment style, material selection, quantity, and the complexity of customization reguirements.Please contact our sales team and provide your specific requirements, and we will provide you with a detailed quotation.

Q8.What payment methods do you accept?(Continued)

We accept various payment methods, including bank transfer, Western Union and credit card payment. We will negotiate with you to determine the most convenient and secure payment method.

Q9.Can you provide international shipping?

Yes, we can provide international shipping services.Wherever you are in the world. we can safely deliver custom clothing to you. The shipping cost will depend on the destination and the weight/volume of the order.

Q10.If I am not satisfied with the received custom clothing, can I return or exchange it?

We are committed to providing high-quality custom clothing that meets customer requirements.If you are not satisfied with the received custom clothing, please contact us immediately and provide relevant photos and a detailed description. We will assess the situation and provide appropriate solutions including refunds or re-production.

Q11. Do you have any quality guarantees?

Yes,we take responsibility for the quality of the custom clothing we produce and accept third-party inspections. lf you discover any quality issues after receiving the custom clothing, please contact us promptly. We wil investigate and provide appropriate solution based on the specific situation.

Q12. Can you provide bulk ordering services for our team or brand?

Yes,we can provide bulk ordering services for teams or brands . Our production capacity can meet the demands of large-scale orders and ensure timely delivery. Please contact our sales team for more information and special offers.

Q13. How can we contact you to get more information or submit a custom clothing order?

You can reach us through the following channels:1) Send an email to with your questions or requirements stated in the email subject. 2) Fill out the contact form on our official website, providing your detailed information and requirements.Our sales team will get in touch with you as soon as possible and provide you with the necessary information and support.

Q14.How about your packing?

Inter packing: 1piece/one polybagOuter packing: CartonWe can also provide packaging and private label services, based on your requirements to create your unique brand image.