How do you provide after-sales service？

Question

Accepted Answer

We accept to renew the products which having problem in quality:

1. Please feedback the information about quality problems within 3-7 days after receipt of the goods;

2. Please provide real photos of products with quality problems;

3. For replacement, usually, we will send new products along with your next order;

4. If you do not need replacement, we can negotiate with each other according to the actual situations, and the discount amount will be returned to you;

5. The following situations do not belong to the scope of return or exchange service:

1> Products have been worn, used or washed;

2> Products with thread end, fade after washing and color difference due to different production batch;

3> More than 7 days after receiving the goods;

4> Refuse to provide photos of defective goods or the photos are completely unable to identify;

For the above situations that beyond the scope of return or exchange service, We will give more discounts or preferential policies in future orders according to the circumstances.